ih77 Privacy Policy

1. Introduction

Welcome to ih77, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy explains how ih77 ("we", "us", or "our") collects, uses, discloses, and protects the personal information of users ("you" or "your") who access our website at https://ih77.ws. By using our platform, you agree to the practices described in this policy.

This policy applies to all services offered through ih77, including cricket betting, live casino, slot games, crash games, and all other features accessible on our platform. We encourage you to read this document carefully so you understand what information we handle and why.

2. Information We Collect

When you register, deposit funds, place bets, or interact with ih77 in any way, we may collect the following categories of personal information:

• Identity information — full name, date of birth, username, and a copy of a valid government-issued ID for account verification purposes.
• Contact information — mobile phone number, email address, and correspondence address (city or district in Bangladesh, e.g. Dhaka, Chittagong, Sylhet).
• Financial information — transaction records linked to your payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard), deposit and withdrawal history, and balance details.
• Technical information — IP address, browser type and version, device type, operating system, session timestamps, and cookie identifiers collected automatically when you use our site.
• Gameplay information — game history, wager amounts, bet types, active session data, and any preferences or settings you configure within your account.

3. How We Use Your Information

ih77 uses the information we collect solely for legitimate operational and service-delivery purposes. We do not sell or rent your personal data to third parties. The purposes for which we use your data include:

• Account creation and management — setting up your player profile, verifying your identity in accordance with our responsible gaming obligations, and keeping your account secure.
• Processing transactions — handling deposits via bKash, Nagad, Rocket, and Upay, processing withdrawals, and maintaining accurate financial records for dispute resolution.
• Customer support — responding to your queries, resolving account issues, and providing technical assistance when you contact our support team.
• Platform improvement and analytics — analysing aggregated usage patterns (e.g. popular game categories, peak betting times in Bangladesh Standard Time) to enhance site performance and user experience.
• Responsible gaming compliance — monitoring account activity to detect signs of problem gambling, enforcing self-exclusion requests, and applying deposit limits where requested by users aged 21 or above.

4. Cookies and Tracking Technologies

ih77 uses cookies and similar tracking technologies to maintain your session state, remember your language preference, and collect anonymised analytics. A cookie is a small text file placed on your device by our server. We use strictly necessary cookies (required for login and security), functional cookies (for personalised settings), and analytics cookies (to understand site usage). We do not use advertising or cross-site tracking cookies.

You can control or disable cookies through your browser settings. Note that disabling strictly necessary cookies may prevent some features of ih77 from functioning correctly, including your ability to log in and place bets.

5. How We Share Your Information

ih77 does not sell, trade, or rent your personal data. We may share your information only in the following limited and necessary circumstances:

• Payment processors — we share the minimum required financial data with our payment partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) solely for the purpose of processing your deposits and withdrawals securely.
• Service providers — trusted third-party vendors who assist with platform operations, security audits, and fraud prevention, all of whom are contractually bound to handle your data securely and only for the specified purpose.
• Legal obligations — when required by applicable law, court order, or regulatory authority to disclose information, we will comply and, where legally permitted, notify you in advance.

We will never share your personal information for marketing purposes with unaffiliated third parties, and we will never sell your data under any circumstance.

6. Payment Data and Platform Security

All financial transactions on ih77 — including deposits via bKash, Nagad, Rocket, and Upay — are handled through encrypted channels. We do not store full payment card numbers on our servers. Card details entered for Visa or Mastercard transactions are tokenised at the point of entry and processed by our certified payment gateway partners only.

Our platform is protected by SSL/TLS encryption, firewalls, and regular security assessments. While no system can guarantee absolute security, ih77 employs industry-standard safeguards and continuously reviews its security practices to protect your data against unauthorised access, alteration, or disclosure.

7. Data Retention

ih77 retains your personal information for as long as your account remains active and for a reasonable period thereafter as required to meet our operational, legal, or compliance obligations. Specifically, financial transaction records are retained for a minimum period consistent with applicable financial regulations in Bangladesh.

If you request deletion of your account, we will process that request within a reasonable timeframe. Certain records may be retained beyond that period where required by law or for legitimate dispute resolution purposes. Anonymised, aggregated data that cannot be linked back to any individual may be retained indefinitely for analytics purposes.

8. Your Rights and Choices

As an ih77 user, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team at the email address listed in this policy:

• Right of access — you may request a copy of the personal data we hold about you at any time.
• Right of rectification — if any information we hold is inaccurate or incomplete, you have the right to request a correction.
• Right to erasure — subject to our legal retention obligations, you may request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to restrict processing — you may ask us to pause certain uses of your data while a dispute or request is being resolved.
• Right to data portability — upon request, we will provide your account data in a structured, machine-readable format where technically feasible.

Please note that exercising some of these rights (for example, requesting account deletion) may result in the termination of your ih77 account and loss of access to your game history and any remaining balance. We will inform you of such consequences before processing your request.

9. Children's Privacy

ih77 is strictly an adults-only platform. Our services are intended exclusively for persons aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a person under 21 has provided personal data to us, we will promptly close that account and delete the associated information. Parents and guardians are encouraged to monitor the online activities of minors and use appropriate parental controls.

10. Changes to This Privacy Policy

ih77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will update the "Last Updated" date at the top of this page. We may also notify registered users by email where appropriate.

Your continued use of ih77 after any changes to this policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ih77 handles your personal data, please reach out to our support team. Our contact email is listed in the footer of this page. We aim to respond to all privacy-related enquiries within 5 business days.